Privacy Policy

At Ergo Eco Solutions, we believe that protecting your privacy is just as important as protecting the environment. This policy explains, in plain language, what personal information we collect when you visit ergo.eco or use our services, how we use it, and what rights you have over it.

We don’t sell your data. We don’t share it for advertising. We collect only what we genuinely need to run our recycling service and respond to your inquiries.

Who we are

Ergo Eco Solutions is a used cooking oil recycling and eco-products company based in Duncan, BC, on Vancouver Island, Canada. You can reach us at info@ergo.eco or by calling 1-833-374-6326. Our mailing address is #1-55 Station Street, Duncan, BC V9L 1M2.

What personal information we collect

Depending on how you interact with our website, we may collect:

  • Contact details — your name, business name, email address, phone number, and service address when you fill out our contact, pickup request, or sign-up forms.
  • Service information — your approximate monthly oil volume and any notes you share about your kitchen’s needs.
  • Website usage data — anonymised analytics about how visitors use our site (pages visited, session duration, device type). This is collected via cookies and does not identify you personally.
  • Form submissions — if you send us a message through our contact form, we retain that message so we can respond to you.

We do not collect payment card details directly — orders placed through our online shop are processed securely through our payment provider.

Why we collect it and how we use it

We use the information you share with us to:

  • Set up and manage your cooking oil collection service.
  • Schedule pickups and communicate service updates.
  • Respond to your enquiries and provide customer support.
  • Process orders for our Oil-ternative® products.
  • Send you service-related notifications (e.g., pickup confirmations or schedule changes).
  • Improve our website and understand how people find and use it.

We will only send you marketing or newsletter communications if you have opted in to receive them. You can unsubscribe at any time.

Cookies

Our website uses cookies — small text files stored in your browser — to help the site function and to understand how it’s being used. Here’s what we use:

  • Essential cookies: required for the website to work correctly (e.g., keeping your shopping cart intact, remembering login sessions). You cannot opt out of these without affecting site functionality.
  • Analytics cookies: help us understand which pages are most useful and how visitors navigate the site. This data is anonymised and aggregated — we can’t identify individual visitors from it.
  • Form cookies: if you save your details when submitting a form, a cookie remembers your name and email for future visits. These last up to one year.

You can control or disable cookies at any time through your browser settings. Note that disabling some cookies may affect how the site works for you.

Who we share your data with

We do not sell or rent your personal information to anyone, ever.

We may share information with trusted third-party service providers who help us run our business — for example, our website hosting provider, email platform, or the payment processor for our online shop. These providers are only permitted to use your data to perform services on our behalf and are required to keep it confidential.

If we are ever legally required to disclose your information (for example, in response to a court order), we will comply with that requirement. We will notify you if we are legally permitted to do so.

How long we keep your data

We keep your information only for as long as it’s needed:

  • Service records (pickup schedules, contact details) are retained for as long as you are an active client, and for a reasonable period afterward in case of follow-up.
  • Contact form submissions are kept until the matter is resolved, then deleted.
  • Analytics data is retained in anonymised, aggregated form.
  • If you unsubscribe from our newsletter, we remove your email from our mailing list within 30 days.

Your rights

As a resident of British Columbia, you have rights under PIPA (Personal Information Protection Act) regarding your personal data. These include:

  • The right to access the personal information we hold about you.
  • The right to correct inaccurate information.
  • The right to withdraw your consent for us to use your information (where consent is the basis for processing).
  • The right to request deletion of your data, subject to any legal obligations we have to retain certain records.

To exercise any of these rights, please contact us at info@ergo.eco. We will respond within 30 days.

How we protect your data

We take reasonable steps to safeguard your personal information from unauthorised access, loss, or misuse. Our website is served over HTTPS, and access to customer data within our organisation is limited to staff who need it to do their jobs.

In the unlikely event of a data breach that poses a risk to you, we will notify you and the relevant authorities as required by law.

Our website may contain links to external sites (for example, our retail partners or payment processors). Once you leave ergo.eco, this privacy policy no longer applies. We encourage you to read the privacy policies of any site you visit.

Changes to this policy

We may update this policy from time to time — for example, if we add new services or if regulations change. When we do, we’ll update the “Last updated” date at the top of this page. We’ll let active clients know about any significant changes by email.

Questions?

If you have any questions about this policy or how we handle your information, please get in touch:

Mail: #1-55 Station Street, Duncan, BC V9L 1M2

Email: info@ergo.eco

Phone: 1-833-374-6326 (Toll-free) or 1-250-597-4597 (Local)